• CMAC FAQ

  • Regarding Tickets:

    If you’re looking to buy tickets to an event or concert at CMAC, there are 5 ways to do it:

    1. Use the CMAC Smartphone App,
    2. Visit CMACevents.com,
    3. Call Ticketmaster at 1-800-745-3000
    4. Visit Blue Cross Arena’s ticket office, in person, 11 – 3
    5. On days when there is an event at CMAC, you can buy tickets on location after 12 noon.


    *Tickets are not available for sale at the Chamber office*

     

    Regarding What you can Bring with you to the Venue:

    You’re allowed one un-opened, personal-sized, store-bought bottle of water.  No other food or drink is allowed through the gate, but many items are available for purchase.  Blankets, chairs and umbrellas are welcome.  Purses are allowed; backpacks are not.  For a full list of permitted items, visit CMACevents.com

     

    Regarding Lost & Found Items:

    Canandaigua Chamber of Commerce is the customer service location for CMAC lost and found.  Items found at an event are usually available for pickup at the Chamber within 3 business days.  Found items cannot be shipped, and items unclaimed after 90 days will be donated to charity.  The Chamber can neither confirm nor deny discovery of a lost item before CMAC security makes their weekly delivery.

     

    Regarding Contacting the Chamber:

    The Chamber of Commerce, located at 113 South Main Street, is open to walk-in visitors Monday thru Friday from 8:00 til 5:00.  On weekends and holidays, from Memorial Day through September 30, the office is open from 10:00 til 3:00.  Calls are accepted at 585.394.4400 and any messages are returned during normal business hours.  

     

    Regarding Parking and Shuttle Services:

    Parking lots open two hours before the event and gates open 90 minutes before the event.  All parking is first-come, first served.  General Parking, off route 364, is $10.  Premium Parking, on Marvin Sands Drive, is $20.  Offsite parking is available at Raymour & Flannigan Plaza and Parkway Plaza.  Shuttle service is available for certain larger shows.  Visit here to learn about the new dine-and-shuttle options with local Canandaigua restaurants.

     

    Regarding the Chamber’s Relationship with CMAC:

    The Canandaigua Chamber of Commerce is proud to partner with CMAC to provide individuals with local access for lost-and-found items and to answer most questions about buying tickets, spending time in Canandaigua, do’s and don’ts of event attendance and parking and mobility.  Chamber staff are not able to make decisions on behalf of CMAC, enter into agreements, interpret policy or supersede decisions made by CMAC staff or administration.