• Tickets:

    There are 4 ways to purchase CMAC event tickets (all through TicketMaster):

    1. CMAC Smartphone App
    2. CMACevents.com
    3. Ticketmaster fan support 1-800-653-8000.
    4. CMAC Box Office opens at Noon only on show days, and tickets can be purchased for any CMAC show.  There's no phones at the box office.

    *Tickets are not available for sale at the Chamber office*

     

    What you can bring to the venue:

    You’re allowed one empty reusable water bottle to fill at a water station inside the venue.  No other food or drink is allowed through the gate, but many items are available for purchase.  All baby items and medical needs are allowed in, but no food as it can be purchased once inside.  Blankets, chairs and umbrellas are welcome.  Purses are allowed; backpacks are not.  For a full list of permitted items, visit the ground rules.

     

    Lost & Found:

    Canandaigua Chamber of Commerce is the customer service location for CMAC lost and found.  Items found at an event are usually available for pickup at the Chamber after 3 business days.  Found items cannot be shipped, and items unclaimed after 90 days will be donated to charity.  The Chamber can neither confirm nor deny discovery of a lost item before CMAC security makes their delivery to the Chamber.

    The Chamber is located at 113 South Main Street, Canandaigua.  Hours are Monday - Friday from 8:00 a.m.-5:00 p.m..  Open weekends and holidays from  April-December  from 10:00 a.m.-3:00 p.m. (subject to change).  Calls are accepted at 585.394.4400 and messages are returned during normal business hours.  

     

    Parking and Shuttle Services:

    All parking is first-come-first-served.  Hanidcap spaces are in both lots, also first-come-first-served.

    General Parking is $10, located at 3355 East Lake Road, Canandaigua.

    Premium Parking is pre-paid only for $30 is located at 4355 Marvin Sands Drive, Canandaigua--the main entrance of Finger Lakes Community College.  Premium parking is available when purchasing your ticket via Ticketmaster--or go to cmacevents.com, click on the show and on the next page will be the option to purchase premium parking ticket seperate from your concert ticket. 

    Limos may park in the General Lot for $20.

    Stay up-to-date on lot closures and last minute announcements for attendees via the CMAC app or Facebook page. 

    Offsite parking is available at Raymour & Flannigan Plaza and Parkway Plaza.  Shuttle service is available for certain larger shows and announced on the CMAC Facebook page when available, usually the day of the show.  The "Community Valet" shuttle with local Canandaigua restaurants is another option on select show nights and reservations must be made through participating restaurants.

     

    How do I get access to pre-sale codes?

    You may check the artist's site for pre-sale and fan club opportunities.  Venue pre-sale info is only available to CMAC Sponsors and season ticket holders

     

    Visit CMAC's FAQ page for more answers

     

    The Chamber’s Relationship with CMAC:

    The Canandaigua Chamber of Commerce is proud to partner with CMAC to provide individuals with local access for lost-and-found items and to answer most questions about buying tickets, spending time in Canandaigua, do’s and don’ts of event attendance and parking and mobility.  Chamber staff are not able to make decisions on behalf of CMAC, enter into agreements, interpret policy or supersede decisions made by CMAC staff or administration.